TERMS OF USE
Introduction
This document is an electronic record in terms of the Information Technology Act, 2000, and applicable rules. It is generated by a computer system and does not require any physical or digital signature.
This document is published in accordance with Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, which mandates publishing the rules, regulations, privacy policy, and terms of use for accessing or using this website (“Website”).
The Website is owned and controlled by Samply, a partnership firm with its principal place of business at Coworkeys 401 & 402, 4th Floor, Magnum Tower 2, Golf Course Extension Road, Sector-58, Gurugram, Haryana-122001 (“Samply”).
By accessing or using the Website, you agree to be bound by these Terms of Use (“Terms”). If you do not agree to these Terms, you must immediately discontinue using the Website. For any inquiries, contact us at support@samply.in.
1. User Registration
To use the Services, you must be legally capable of entering into contracts as per the Indian Contract Act, 1872. If you are under 18 years old, your guardian or parent must transact on your behalf. We reserve the right to terminate accounts of users under 18 or those deemed incompetent to contract.
1.1 Account Security
• Users must maintain the confidentiality of their login credentials.
• Samply is not responsible for unauthorized access caused due to negligence in handling credentials.
• If you suspect unauthorized access, notify support@samply.in immediately.
1.2 Account Termination
• Samply reserves the right to suspend or terminate accounts found violating these Terms.
• Users engaging in fraudulent or unlawful activities will face immediate termination and potential legal action.
2. Services Provided
The Website serves as a platform for:
• Connecting buyers and sellers.
• Listing, selling, distributing, and shipping products.
• Providing trial and user experience services.
• Offering promotional and marketing campaigns.
• Enabling secure transactions between buyers and sellers.
• Facilitating logistics, including delivery of products.
Samply facilitates the transaction but is not a party to the contracts between buyers and sellers, except where Samply is the seller.
2.1 Service Limitations
• Samply does not guarantee product availability or uninterrupted service.
• Certain services may have location-based restrictions.
• Samply reserves the right to modify or discontinue any service without prior notice.
3. Payment Terms
Samply provides a payment facility for transactions but does not assume liability for non-performance, fraud, or any financial loss incurred by users. Transactions must be conducted in Indian Rupees.
3.1 Payment Methods
• Credit/Debit Cards
• UPI & Digital Wallets
• Net Banking
• Cash on Delivery (where applicable)
3.2 Refunds and Chargebacks
• Refunds, if applicable, will be processed as per the payment method used.
• Samply reserves the right to impose transaction limits, conduct verification checks before processing payments, and take necessary action against fraudulent transactions.
• Chargebacks initiated by users without valid grounds may result in account suspension.
4. User Responsibilities
Users agree to:
• Provide accurate and complete registration details.
• Maintain the confidentiality of their account information.
• Not engage in fraudulent activities, impersonation, or unauthorized access.
• Comply with all applicable laws while using the Website.
• Not upload or share unlawful, obscene, offensive, or harmful content.
• Adhere to the guidelines and policies set forth by Samply.
4.1 Content Restrictions
Users must not post content that:
• Violates intellectual property rights.
• Contains hate speech or discriminatory remarks.
• Promotes illegal activities.
4.2 Consequences of Violations
• Violation of these terms may lead to suspension or permanent account ban.
• Samply reserves the right to report unlawful activities to legal authorities.
5. Intellectual Property Rights
All content on the Website, including trademarks, logos, text, images, and software, belongs to Samply or third-party licensors. Unauthorized use, reproduction, modification, or distribution of content is strictly prohibited.
5.1 Copyright Protection
• Users may not copy, modify, or distribute Samply’s intellectual property without permission.
• Any misuse of content may result in legal action.
5.2 Reporting IP Violations
If you believe your intellectual property has been infringed, please contact support@samply.in.
6. Privacy Policy
By using the Website, you consent to Samply’s Privacy Policy, which governs the collection, use, and sharing of your personal data. Your data may be shared with third parties for business, operational, and marketing purposes in accordance with applicable laws.
6.1 Data Collection
• Personal Identifiable Information (PII) is collected for account management.
• Transaction details are stored for compliance and service enhancement.
6.2 Data Protection
• Samply employs security measures to protect user data.
• Samply is not liable for breaches caused by third-party service providers.
7. Promotions and Offers
Samply may offer promotional discounts, cashback, and schemes at its discretion. These are subject to additional terms and may be modified or withdrawn at any time without prior notice.
7.1 Offer Eligibility
• Promotions may be limited to specific users or regions.
• Users found misusing offers may be disqualified.
7.2 Cancellation of Offers
• Samply reserves the right to withdraw offers without prior notice.
8. Dispute Resolution
Disputes between buyers and sellers should be resolved mutually. If unresolved, Samply may mediate but is not obligated to do so. Samply’s liability is limited to the extent permitted by law. Users waive any claims against Samply for disputes arising out of third-party transactions.
8.1 Escalation Process
• First-level resolution: Contact support@samply.in.
• Second-level resolution: Formal complaint submission.
• Third-level resolution: Legal action in applicable jurisdiction.
9. Indemnification
You agree to indemnify Samply and its affiliates against any claims, liabilities, damages, or losses arising from your use of the Website, violation of these Terms, or infringement of any third-party rights.
10. Governing Law and Jurisdiction
These Terms shall be governed by Indian law, with disputes subject to the exclusive jurisdiction of courts in Gurgaon, Haryana.
11. Changes to the Terms
Samply reserves the right to modify these Terms at any time without prior notice. Continued use of the Website signifies acceptance of any revised Terms.
12. Contact Information
For support, please reach out to support@samply.in.
These Terms constitute the entire agreement between you and Samply regarding the use of the Website and Services. If any provision of these Terms is found invalid, the remainder shall continue in effect.